Warranty System (User Registration)
Guarantee system
WARRANTY
Manduka products meet established quality control standards in all processes from the raw materials and ingredients used to sewing and processing.
If the product you purchased becomes impaired or damaged during normal use, we will consider the best repair method and provide repair services at our standard price.
If the product is found to have a material or structural defect, we will exchange it for an equivalent product or refund the purchase price.
For inquiries or questions regarding the warranty, please contact us using this form.
Contact formYoga Mat Warranty
Yoga mats sold at Manduka authorized retailers in Japan and on this website are covered by a product warranty of 6 months to 1 year from the date of purchase by checking the warranty card attached to the product at the time of purchase and registering as a user.
[1 year warranty] PRO yoga mat, PROlite yoga mat
[6-month warranty] EKO yoga mat, EKOlite yoga mat, Begin yoga mat, Xmat, PRO travel mat
User Registration Form
Not covered by warranty
・EKO travel mats, GRP hot yoga mats and other yoga rugs ・General apparel ・Fading or deterioration of yoga mats and yoga props due to aging ・Consumables such as yoga mat cleaners ・Defects caused by incorrect usage or maintenance methods
- Deterioration caused by cleaning with anything other than Manduka's genuine cleaners - Malfunctions caused by improper cleaning (using unrecommended chemicals or washing in a washing machine)
・Ingredients of cleaners that are not recommended: Sesquioxide, ethanol, alcohol, limonene
*Please note that we may not be able to repair the product depending on its condition.
Product Support Policy
Notes on product use
・If you have a rubber allergy, please refrain from using the Eko series of yoga mats or other products that contain natural rubber.
- For other products as well, please be sure to check the materials and ingredients before purchasing.
- Yoga mats and yoga equipment can be used for a long time if they are properly handled and cared for.
Using yoga mats in hot yoga environments
Hot yoga studios have different specifications and environments, such as floor temperature and humidity, and we cannot verify the operation of mats in each individual environment. As a general rule, we do not recommend using Manduka products that are not labeled "hot yoga compatible" in a hot yoga environment.
Especially: ・ Bedrock yoga, lava yoga, and other environments where the floor itself becomes hot, such as underfloor heating ・ Extremely humid environments
Depending on the yoga mat, the adhesive of the mat may melt, which may cause discoloration or deterioration of the product. However, some yoga studios have tested Manduka products in their own studios and have found that there are many cases where they are found to be problem-free, so please check the studio environment before using Manduka products in a hot yoga studio and use them at your own discretion.
About counterfeit goods
Warranty and support are only available from authorized dealers.
Please note that we cannot guarantee or provide support for the purchase of counterfeit or parallel imported products, purchases from unauthorized websites, or product problems.
About counterfeit goods