Shopping guide

If you register as a shop member, you can accumulate points according to the amount of shopping.
500 points are being presented at the time of new registration.
From the next shopping, "1 point = 1 yen" is available.

・ Use some points (Enter how many points you want to use)
・Use all points ・Do not use points

*Available from 100 points.
* The store cannot add or change the number of points used after the order is completed. In that case, please select to use the correct number of points when reordering.

We distribute coupons so that you can enjoy shopping at a better price. Please use it.

This is a coupon that requires the customer to enter a code.
If you use it, it will be automatically discounted from the normal price, and the price on the order confirmation screen will be displayed as the final discount price.
Please obtain a coupon and set the coupon usage when placing an order.

* Coupons cannot be applied at the store after the order is confirmed. In that case, please place a new order.

We will enclose it when shipping the product, so if you wish, please write the address and proviso in the "Message to the store" column on the payment page.
........................
Receipt request address:
proviso:
........................
In addition, in the case of cash on delivery, the receipt at the time of product delivery will be the official receipt.
* In the case of mail-bin delivery, we cannot accept delivery of invoices and receipts together.
*If you would like a receipt, we will mail it separately (postage of 100 yen will be borne by the customer), so please let us know.

We accept items that do not have a mark that cannot be included in a package.
If you would like to bundle an item with an item that you have already ordered, we will temporarily suspend shipping, so please contact us by 12:00 noon the next day for orders placed after 12:00 noon, and by 12:00 noon on the same day for orders placed before 12:00 noon.
When ordering additional items, it is a requirement that the [name], [address], [payment method] and [delivery method] match.
Please note that if the preparation for shipping has been completed, we cannot accept the package.

The hold period will be one week from the date of order.
If you wish, please refer to the following and let us know your wishes in the "Message to the store" column on the payment page.
........................
・Request for a new hold ・Request for shipment together with an order currently on hold ・Request for shipment together with an order currently on hold ・Request for shipment with this order alone
........................

After that, once we have confirmed the additional order, we will arrange shipping in the same package.
In addition, if there is no additional order or contact, we will ship the product one week later.

You can cancel your order or make any changes to your order prior to shipping. Please contact us by email or phone.
Due to the convenience of the system, we may not be able to change the payment method to anything other than cash on delivery, bank transfer, postal transfer, or convenience store payment.

Please note that orders cannot be canceled after 11:30 AM on the scheduled delivery date.
If the shipment has already been arranged, we will respond by returning or exchanging.

Please select the desired wrapping when ordering the product and add it to the shopping cart. We accept wrapping for a fee.

*Some products cannot be wrapped.

The following cards are available.
Lump-sum payment is available for all credit card companies.

Ribo, split (3 times possible)
Bonus package (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th])

Ribo, split (3 times possible)
Bonus package (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th])

Ribo, split (3 times possible)
Bonus package (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th])

Split (3 times possible)
Bonus package (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th])

Precautions when using credit cards

• If the name on the card is different from the person who placed the order, we cannot accept the order. If you want to keep your family name/maiden name, please let us know.
• Please enter your phone number registered with your credit card company as the phone number to be registered when ordering.
• Please check the expiration date and card number when entering.
• Please note that our company uses a system called SSL, so please be assured that the card number will be encrypted before being sent.
  
  
• We will arrange the product after the credit card payment.
  In the case of reservation, the credit card usage amount may be debited before the product is delivered.
  If you wish to pay after the product arrives, please select convenience store deferred payment or cash on delivery.
  In the case of order cancellation, return, exchange, etc., refunds will be made via credit card.

*Next day delivery is not available. If you wish, please select [Card payment] or [Cash on delivery].

Total payment amount = Product price (consumption tax included) + shipping fee + handling fee
After placing your order, we will send you an email with payment instructions.
The total payment amount stated in the e-mail will be the final amount, so please be sure to check the e-mail before making the payment.

Paypay Bank Capricorn Branch (Branch Number: 811)
Ordinary 192065 Irox Co., Ltd. [(F) Irox]

The transfer fee will be borne by the customer.
Fees vary by bank. Please contact each financial institution.

Please pay in advance: Please transfer within 1 week of ordering.
*Items will be shipped after confirmation of payment.

After confirming your payment, we will send you a payment confirmation email.
After that, we will promptly proceed with the shipping arrangements.

As soon as payment is confirmed, we will ship the item.
If we cannot confirm the payment within 7 business days after confirming the reception, we will cancel the order without permission.

Our payment confirmation is only for payments received by 9:30 on weekdays, and we cannot confirm immediate transfers.
Please note that payments received after 9:30 will be confirmed on the next business day. If the name of the person making the payment is different from the name of the person who placed the order, we will not be able to confirm it. If there are any discrepancies, please be sure to contact us.

Please be careful not to lose the receipt at the time of transfer.
Regarding refunds after cancellation, please bear the transfer fee of 330 yen from our shop.

*Next day delivery is not available. If you wish, please select [Card payment] or [Cash on delivery].

Japan Post Bank 10060-74837391 Airox Co., Ltd.

The transfer fee will be borne by the customer.

Please pay in advance: Please transfer within 1 week of ordering.
* We will ship the product after confirming the transfer.

Total payment amount = Product price (consumption tax included) + Shipping fee + COD fee
After placing your order, we will inform you of the total payment amount by e-mail. * Fractions of consumption tax are rounded down.

The customer is responsible for the handling fee.
[Benefits] Cash-on-delivery fee of 330 yen is free for purchases of 11,000 yen or more!

Order amount less than 11,000 yen: 330 yen
Order amount over 11,000: Free

Please pay the delivery person when the product is delivered.

• Regarding the receipt, the copy of the bill issued by the delivery company will be the official receipt. (cash on delivery amount receipt)
• Even if you order multiple products for one delivery address. The COD fee will be the amount shown in the price list above.
• If the product price exceeds 50,000 yen, or if there is no e-mail address, we will contact you by phone before shipping the product.

*Delivery will be arranged after the credit check result is obtained. Please note that it will not be eligible for [next day delivery] because it takes about half a day from the reception to receive the results of the examination.

This service is provided by "Atobarai.com" operated by Catchball Co., Ltd. The personal information and order details registered by customers on this site will be provided to Catch-Ball Co., Ltd. only to the extent necessary for credit and billing-related operations conducted by Catch-Ball Co., Ltd.

Total payment amount = Product price (consumption tax included) + shipping fee + settlement fee (275 yen)
* Fractions of consumption tax are rounded down.

The customer is responsible for the handling fee.

Settlement fee: 275 yen

*The maximum amount that can be used is a cumulative balance of 50,000 yen (including tax) .
For purchases over 50,000 yen (tax included), please use other payment methods.

We will send you an invoice by postal mail from Postpay.com separately from the ordered product .
*An invoice will be mailed within one week after the product arrives.
*The invoice will be sent to the " orderer's address", not the "delivery address" .
Please be careful if the shipping address and the ordering person's address are different.

Please make payment at a convenience store near you within 14 days of issuance based on the invoice you received .

・If payment is not made within 14 days, a re -bill issuance fee of 305 yen (278 yen excluding tax) will be charged for each re-bill.
This service may not be available depending on the credit results. In that case, you will have to change to another payment method.
・We cannot accept returns or exchanges before payment. Please note that once the invoice has been issued, it cannot be canceled, so please be aware that returns and exchanges will only be accepted after all payments for the delivered products have been completed.
・Personal information and order details registered by customers on this site will be provided to Catchball Co., Ltd. to the extent necessary for credit and billing-related operations conducted by Catchball Co., Ltd.
・If the user is a minor, please obtain consent from a legal representative.

*Next day delivery is not available. If you wish, please select [Card payment] or [Cash on delivery].

PayPal is an online payment service.
First, a free account is created and the customer registers credit information in their PayPal account.
Customers and our store can exchange money between PayPal accounts.
Payments and receipts can be made with just an email address without revealing important customer information.

Total payment = Product price (consumption tax included) + shipping fee
*When using points, etc., the amount may differ from the amount in the confirmation email automatically sent from the shop.
Please follow the procedure after confirming the e-mail sent from our store later.
* Fractions of consumption tax are rounded down.

You will receive an email about PayPal email payment later.
Please access the PayPal website from the link in the email and make the payment within 7 days.

Please pay in advance. Please transfer within 1 week of ordering.
*Items will be shipped after confirmation of payment.
*If payment cannot be confirmed within 7 days of the request, the order will be cancelled.

Please pay the customer.

After confirming your payment, we will send you a payment confirmation email.
After that, we will promptly proceed with the shipping arrangements.

We do not accept returns or refunds after confirming orders from overseas. note that.

●Total bill amount is: Total price of items + shipping fee
* In the case of using Rakuten Super points, total bill amount on
automatic reply mail from Rakuten Ichiba may be different.
Please check the mail from our shop for the correct amount.
●We will ship after the payment is settled.
●You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail,
and settle the payment within 7 days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our PayPal account 7days after the above e-mail is sent, your order shall be automatically cancelled.
●An extra fee will add the amount to the occasion of transfer by the customer burden.
●Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.

*Next day delivery is not available. If you wish, please select [Card payment] or [Cash on delivery].

You can easily place an order using the information (name, shipping address, etc.) registered in your Amazon account.
*Payment will be processed by Amazon with the credit card registered by the purchaser on Amazon, and will be linked to MakeShop.

● We will arrange the product after the payment is confirmed.
●In the case of pre-orders, credit card withdrawals may occur before the product is delivered.
* If you wish to pay after the product arrives, please select convenience store deferred payment or cash on delivery.
●In the case of order cancellation, return, exchange, etc., refunds will be made via credit card.

In addition, we will ship to the designated destination after confirming payment.
After the delivery is completed, we will send you an email notifying you of the tracking number.

● We will arrange the product after the payment is confirmed.
●In the case of pre-orders, credit card withdrawals may occur before the product is delivered.
* If you wish to pay after the product arrives, please select convenience store deferred payment or cash on delivery.
●In the case of order cancellation, return, exchange, etc., refunds will be made via credit card.

In addition, we will ship to the designated destination after confirming payment.
After the delivery is completed, we will send you an email notifying you of the tracking number.

Shipping:Nationwide 550 yen (Okinawa and remote islands 1,320 yen)
Free shipping for orders totaling 4,400 yen or more
For orders to Okinawa and remote islands, if the total amount is over 11,000 yen, we will discount 550 yen from the normal charge of 1,320 yen.

Delivery company: Either Yamato Transport, Sagawa Express, or Japan Post Same day shipping: Available

If you order a product with shipping included and a product that does not include shipping at the same time, or if you purchase a product with shipping included at the same time, the shipping fee will be free .

Mail delivery is possible only for products and points specified for 275 yen nationwide
Orders over 4,400 yenare free nationwide
Delivery company: Yamato DM service, Nekoposu, or Yu-Packet
Same day shipping: Not available
* You cannot select products that have a description of [No mail delivery] on the product page.

We accept orders from 1320 yen or more. For orders under 1,320 yen, the shipping fee is as follows: Small amount courier shipping fee ¥ 935 (Orders over 1,320 yen shipping fee 550 yen)
Small amount mail shipping ¥605 (Orders over ¥1320 shipping ¥275)

• If you order multiple products with different shipping charges per delivery address, the shipping charges will be for one item in the above price list.
• If you order both items with shipping charges and items with separate shipping charges for one delivery address at the same time, the shipping charges will be free of charge regardless of the above price list. However, if there are products with individual shipping charges set on the product page, the shipping cost x the number of items will be required.
• Additional shipping charges may apply to remote islands and some areas. In that case, we will contact you.
• Free shipping campaigns may not be reflected in automatic delivery emails. Please check the correct shipping fee and correction amount in the "order confirmation email" sent from the store later.
• If you use the free shipping campaign for orders from Okinawa and remote islands, we will deduct the normal shipping fee of 550 yen for shipping.
• A delivery note is always included.
  If you do not want to send a gift or to notify the giver of the amount, please put a [○] on the order step [Remarks] so that the delivery note is not required.
• We cannot accept receipts sent together.
  From an eco-friendly point of view, we have adopted a system in which receipts are digitized and customers who need them can download them. We will inform you of the URL by e-mail after the product has been shipped. If you would like a handwritten receipt, please let us know and we will mail it separately. In addition, in the case of cash on delivery, the receipt at the time of product delivery will be the official receipt.
• [Business office stop] If you wish, please be sure to write it in the remarks column.
  If you wish to stop the sales office, please be sure to write [Business office name/address] in the remarks column .
  In addition, depending on the delivery area, we will arrange a company that can deliver in the shortest time, so depending on the delivery company, we may change the desired delivery address office. In that case, we will contact you separately.
• It may be delivered from the Amazon distribution center (our Amazon warehouse).
  Due to the fact that we have multiple warehouses, each product may be managed separately.
  Even if you have ordered multiple items and requested them to be shipped together, they may be shipped separately from each managed warehouse, and you may be asked to receive them in two separate shipments. (Shipping charges for split deliveries will be borne by the store)
  In that case, some products may be delivered from the Amazon shipping center (our Amazon warehouse). If your order is to be shipped from another warehouse, we will notify you by e-mail.
• Regarding delivery to Sagawa Express [to corporate name]
  In the case of delivery addressed to a corporate name, it is no longer possible to specify the time. When shipping the product, we will arrange it with a specified time, but please note that in principle the shipping company cannot respond.

or

*You cannot choose the delivery company.

• The size that can be shipped by mail service is based on [A4 size, maximum thickness 3 cm]. (If it is thin clothes, 1-2 pieces will fit.)
  If it is outside the regulations, we will change it to a courier service.
• *Cash on delivery is not available.
• It will be delivered by post mailing in 2 to 7 days
• [Delivery next day] [Specify arrival date] If you wish, please select courier service.
• There is no compensation from the delivery company in case of loss, non-delivery, or delay. (We cannot compensate for this)
• A delivery note is always included.
  If you do not want to send a gift or to notify the giver of the amount, please put a [○] in the order step [Remarks] if you do not want a delivery note.
• We cannot accept receipts sent together.
  From an eco-friendly point of view, we have adopted a system in which receipts are digitized and customers who need them can download them. We will inform you of the URL by e-mail after the product has been shipped. If you would like a handwritten receipt, please let us know and we will mail it separately. In addition, in the case of cash on delivery, the receipt at the time of product delivery will be the official receipt.
• [Business office stop] If you wish, please be sure to write it in the remarks column.
  If you wish to stop the sales office, please be sure to write [Business office name/address] in the remarks column.
  In addition, depending on the delivery area, we will arrange a company that can deliver in the shortest time, so depending on the delivery company, we may change the desired delivery address office. In that case, we will contact you separately.

Please select your desired "Delivery time" from "Delivery date and time designation" on the order step "Payment/Delivery method" page.
If the desired delivery date and time are not available, we will ship as soon as possible.
*Same day shipping, reserved items, and mail delivery cannot be specified on the date and time.
*It is no longer possible to specify the time for delivery to Sagawa Express [to a corporate name].
When shipping the product, we will arrange it with a specified time, but please note that in principle the shipping company cannot respond.
*If you wish to specify a delivery date of 14 days or more, please fill in the [Remarks] field. (Cash on delivery cannot be specified)

We also accept overseas delivery. When ordering, please select "EMS" as the shipping method.

The shipping fee will be the actual EMS shipping cost (+ consumption tax).
Since the shipping fee varies depending on the weight of the package, please consider the following price list as a guide.
Regarding the shipping fee and shipping date, we will inform you by e-mail separately after the order is completed.

→ Click here for the EMS price list

International Shipping Services
Shipping fee will be advised from stores for your order confirmation.
The following shipping tariff will be applied for International Shipping Services.

→ Details click here

• It will take about a week to prepare for shipping. We will inform you about the shipping date and time by e-mail separately.
• Cash on delivery is not available for customers who wish to deliver overseas.
• Customers living overseas will not be charged consumption tax when delivering products overseas.
• Consumption tax will be levied when a person residing overseas sends an item to a person residing in Japan (or vice versa).
• Depending on the destination, customs duties may apply. (Customs duties will be borne separately by the recipient.)

*Sorry, the service is currently suspended. Thank you for your understanding.

This is a service that allows you to receive the ordered products at the physical store .
If you would like to pick up at a physical store, please indicate that you would like to pick up at the store in the "Message to store" column on the payment page .

[Receiving location] Puravida! Omotesando branch
5-11-6 Jingumae, Shibuya-ku, Tokyo 150-0001 Business hours 10:30-19:30

• For both [home delivery] and [mail delivery] delivery, the delivery fee, delivery estimate, delivery date and time designation, etc. are the same as the delivery rules for each delivery method.
  Please come to the store during business hours within 2 weeks after arrival and pick up the product.
• When you come to the store, please tell the store staff [store pick up]. Please prepare something that can confirm your name and order number. (You can also present the shipping completion email)

• If you select store pickup, the shipping address will be replaced with the selected state's pickup location.
• *"Mail" and "Cash on Delivery" are not available for store pick-up.
  If you choose store pick-up, it will be delivered by "courier service" and you cannot use "mail service" delivery.
  Please note that even items that can be delivered by mail will be delivered by parcel delivery service.
• If the receipt period has passed, the order will be cancelled. In addition, please note that the shipping fee will be charged to the customer as the product will be shipped to the store.
• About returned goods exchange
  If you wish to change the size or color after receiving the product, if the store is out of stock, we cannot accept [exchange] on the spot.
  
  Regarding [return] on the spot, if the total purchase amount is 8640 yen or more even after the return, shipping will be free. (Large items such as yoga mats are not eligible / return shipping fee will be charged)
  In addition, refunds will be processed through the online order, so cash refunds cannot be made on the spot. note that.
  
  <Cases where shipping is required for store returns>
  ・For large items such as yoga mats
  ・If the total amount of your order is 11,000 yen or less If you wish to return or exchange a product after you have taken it home, the normal procedure will be followed, so please apply using the application form .
• Other notes
  Q. If I place an online order for 8,000 yen (shipping costs apply) and pick it up at a store, and then find the item I want for 3,000 yen at the store, and purchase additional items, does free shipping apply to orders over 11,000 yen?
  
  A.We offer a free shipping service for orders over 11,000 yen online, but we are unable to combine online orders and in-store purchases. This service is only for online orders, and store purchases will be billed separately, so the shipping fee will be charged as is.

[Free mail delivery] For products, even if you have selected the courier service as the delivery method, we will change it to the basic [mail delivery] and ship it.
If you wish to use parcel delivery or next day delivery, please select [Parcel delivery/next day delivery] from the pull-down menu on the product page just before the shopping cart.
Please note that if you change to a courier service, the courier service fee will be added separately .

A "statement of delivery (purchase statement)" will be included when the product is delivered.
If the orderer and the delivery address are the same, we will include a purchase statement.
If you do not want to send a gift or to notify the giver of the amount, please put a [○] on the order step [Remarks] so that the delivery note is not required.
In that case, we will send you a detailed statement in the email sent to you from our shop.

*Our shop supports the Challenge 25 campaign and strives to ship packages in simple packaging to save energy and electricity .

1. Please fill in the necessary information on the [Return/Exchange Application Form] and send it within 14 days after the arrival of the product .
   Alternatively, please send an e-mail to the e-mail address [shop@irox.jp] with the contents of "return/exchange request".
   We will guide you through the return/exchange application form.
2. We will send you an email with instructions on how to return or exchange the item.
   * Non-standard-sized items without content compensation, letter packs, and mail delivery are not possible
   *Customers are responsible for shipping and handling charges incurred when shipping products.
3. We will process the return or exchange at our store.

• Please note that the customer will be responsible for the shipping and handling charges incurred when returning the product due to the customer's convenience.
• We may refuse to accept returned items by cash on delivery, mail delivery, or ordinary mail.
  In addition, we cannot accept returns if there is loss or damage after returning with these items.
• We are running a shipping discount campaign for purchases over 11,000 yen.
  Please note that if the total product price is less than 11,000 yen due to returned or exchanged items, we will charge a shipping fee of 550 yen (275 yen for mail delivery) and a delivery charge of 330 yen.
• If you write a review and return some of the products that have free shipping or set discount coupons applied, we will recalculate the total order amount after excluding the actual shipping cost and set discount that were incurred when the product was shipped , and refund you.
• Shipping of replacement products is managed separately from normal orders. I cannot accept the shipment by the bundling.

• The exchanged item will be shipped after confirming the returned item from the customer and changing the billed amount .
• If there is a difference in the price of the product, the payment method used at the time of ordering will be billed and refunded.
• In principle, exchanges are for the same product, but if you wish to exchange for a different product and the product price is different from the original order, we will charge the difference again . (Please note that we cannot accept exchanges where the price difference is negative.)
  If a replacement item cannot be prepared due to a missing item, etc., we will respond with a refund .

We will add the shipping fee of 550 yen (275 yen for mail delivery) to your credit card bill .
We will then ship the replacement product.

Only the postage of 550 yen + cash-on-delivery handling fee of 330 yen for shipping the replacement product will be arranged by cash on delivery.
If you wish to exchange for a different product and the product price is different, we will charge the difference + shipping fee of 693 yen + cash-on-delivery handling fee of 330 yen by cash on delivery.

We will transfer the shipping fee of 550 yen (275 yen for mail delivery) + 216 yen settlement fee for shipping the replacement product .
After confirming the payment, we will arrange the shipment of the replacement product.

• Refunds will be made after receipt and confirmation of the returned product.
• Please note that due to accounting work, it may take up to 2 weeks to process your refund .
• In some cases, the transfer name may be "Irox Co., Ltd.".
• The notification of the completion of the refund will be replaced with the notification of the refund.

After receiving and confirming the returned product, we will correct the credit card billing amount.
*However, depending on the closing date, it may not be possible to correct the payment.

After receiving and confirming the returned product, we will transfer the product price to the account specified by the customer.
(The bank transfer fee will be deducted from the refund. Please be forewarned.)

1. We will deliver the product before billing.
2. Separately from the product, you will receive an invoice from Postpaid.com by mail.
3. Payment must be made within 14 days from the invoice date.
   Cancellations cannot be accepted after the invoice is issued, so even if you wish to return the item at this point,
   Please be sure to pay by invoice.
4. Please fill in the necessary information on the [Return/Exchange Application Form] and send it within 14 days after the arrival of the product .
   Alternatively, please send an e-mail to the e-mail address [shop@irox.jp] with the contents of "return/exchange request".
   We will guide you through the return/exchange application form.
5. We will send you an email with instructions on how to return or exchange the item.
   *Customers are responsible for shipping and handling charges incurred when shipping products.
6. After the returned product arrives, we will refund the price by bank transfer.

If any of the following apply , please contact us within 14 days after the product arrives.

1. Please fill in the necessary information on the [Return/Exchange Application Form] and send it within 14 days after the arrival of the product .
   Alternatively, please send an e-mail to the e-mail address [shop@irox.jp] with the contents of "return/exchange request".
   We will guide you through the return/exchange application form.
2. After confirming that the product is defective or defective, we will prepare a replacement product.
   We will contact you when we are ready to ship the replacement item.
   *We will bear the shipping fee and handling fee for shipping the product.
3. A courier will deliver the replacement product. At that time, please hand the returned product to the driver.

We always pay close attention to the management of our products, but in the unlikely event that we have delivered the above-mentioned product, we will check the details, so please contact us first.
*In the case of defective products, we may ask you to attach a simple photo that shows the defective part.
*If you wish to exchange, in principle, we will exchange for the same product, but if we cannot prepare a replacement due to a missing item, we will refund you.

[Product return address]

Irox Distribution Center, 4-4 Kinunodai, Tsukubamirai City, Ibaraki Prefecture 300-2436
Addressed to "Irox Exchange/Return"

TEL: 03-6821-3503

[Weekdays 10:00 to 18:00 (our regular holiday: Saturdays, Sundays, and holidays)]

E-MAIL: main@puravida.co.jp

*Please be sure to enclose the delivery note when returning the product.

Click here for the return/exchange request form

We also do wholesale business of products. (OK from small lots)
(Customers: famous department stores, yoga studios, sports clubs, boutiques, esthetic salons, select shops, etc.)
If you are interested, please contact us first.
>> Click here for details

We also lend products to stylists and magazines. Please contact us for details.

>> Click here for history of publications in magazines and media