If you register as a shop member, you can earn points according to the amount of your purchases.
You will receive 500 points when you register for the first time.
You can use these points on your next purchase at a rate of 1 point = 1 yen.

・Use some of your points (enter how many points you want to use)
・Use all points ・Do not use points

*Available from 100 points.
*The store cannot add or change the number of points to be used after an order has been completed. In that case, please reorder and select the correct number of points to be used.

We are distributing coupons so that you can enjoy shopping at a better price. Please feel free to use them.

This is a coupon that requires customers to enter a code.
When you use this discount, the regular price will be automatically discounted and the price displayed on the order confirmation screen will be the final discounted price.
Get a coupon and set it up to use when ordering.

*The store cannot apply the coupon after the order has been confirmed. In that case, please place a new order.

We will enclose it when the product is shipped, so if you would like it, please enter the recipient's name and any notes in the "Message to store" field on the payment page.
....................
Receipt to:
Note:
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In the case of cash on delivery, the receipt given at the time of delivery of the product will be the official receipt.
*If you choose mail delivery, we cannot send a delivery note or receipt together.
*If you would like a receipt, please let us know and we will send it to you by mail (postage fee of 100 yen will be borne by the customer).

We can accept shipments of products that do not have a mark indicating that they cannot be shipped together.
If you would like to have your order shipped together with another order you have already placed, we will put the shipment on hold, so if you place your order after 12:00 noon, please contact us by 12:00 noon the following day, and if you place your order before noon, please contact us by 12:00 noon on the same day.
When placing additional orders, the items must match the same name, address, payment method, and shipping method in order to be shipped together.
Please note that we cannot combine shipping if the items have already been prepared for shipping.

The reservation period is one week from the date of order.
If you wish to do so, please let us know your request in the "Message to store" section on the payment page, referring to the information below.
....................
- Request a new reservation - Request to continue reservation by bundling with an order on hold - Request to ship with an order on hold - Request to ship only this order
....................

After that, once we have confirmed your additional order, we will arrange for the items to be shipped together.
If there is no additional order or contact from you, the product will be shipped one week later.

If you wish to cancel or change your order, please contact us by email or phone before the order is shipped.
Due to system limitations, we may not be able to accept changes to payment methods other than cash on delivery, bank transfer, postal transfer, and convenience store payment.

Please note that we cannot accept cancellations of orders after 11:30 AM on the scheduled shipping date.
If shipping has already been arranged, we will accept returns or exchanges.

When ordering, please select the wrapping you would like and add the item to your shopping cart. Wrapping is available for a fee.

*Some products cannot be wrapped.

The accepted cards are as follows:
All credit card companies allow you to pay in full.

Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

Revolving, installment (up to 3 installments possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

Split (3 times possible)
Bonus lump sum (Summer [August payment: December 16th to June 15th],
Winter [Payment in January of the following year: July 16th to November 15th]

Important points to note when using credit cards

• We cannot accept orders if the card holder is different from the person placing the order. If the card is in a family member's name or maiden name, please let us know.
• When placing an order, please enter the phone number you have registered with your card company.
• Please check the expiration date and card number carefully when entering it.
• Please rest assured that our company uses a system called SSL, so your card number will be encrypted before being transmitted.
  
  
• We will arrange for your item to be delivered after your credit card payment.
  When making a reservation, the amount to your credit card may be debited before the product arrives.
  If you wish to pay after the product arrives, please choose convenience store payment or cash on delivery.
  In the event of order cancellation, return or exchange, we will refund your payment via your credit card.

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

Total payment amount = Product price (including consumption tax) + Shipping fee + Handling fee
After you place your order, we will send you an email with payment instructions.
The total amount stated in the email will be the final amount, so please be sure to check the email before making payment.

PayPay Bank Capricorn Branch (Branch number: 811)
Ordinary 192065 Irox Co., Ltd. [(Ka) Irox]

Transfer fees will be borne by the customer.
Fees vary by bank. Please inquire with your financial institution.

Payment must be made in advance: within one week of placing your order.
*We will ship the product after confirming your payment.

After confirming your payment, we will send you an email to confirm your payment.
After that, we will promptly arrange for shipping.

We will ship the product as soon as we confirm your payment.
If we are unable to receive payment within 7 business days after receiving your order, we will have to cancel it.

We can only confirm payments made by 9:30 on weekdays, so we cannot confirm instant transfers.
Please note that payments made after 9:30 will be confirmed on the next business day. If the name of the person making the payment is different from the name of the person who placed the order, we will not be able to confirm the payment. If there is a discrepancy, please be sure to contact us.

Please be careful not to lose the receipt when you transfer the money.
For refunds after cancellation, you will be charged a transfer fee of 330 yen from our store.

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

Japan Post Bank 10060-74837391 Irox Co., Ltd.

Transfer fees will be borne by the customer.

Payment must be made in advance: within one week of placing your order.
*We will ship the product after confirming your payment.

Total payment amount = Product price (including consumption tax) + Shipping fee + COD fee
After placing your order, we will email you the total amount to be paid. *The amount of consumption tax will be rounded down.

Any fees will be borne by the customer.
[Bonus] Purchases of 11,000 yen or more will waive the 330 yen cash-on-delivery fee!

Order amount less than 11,000 yen: 330 yen
Order amount 11,000 or more: Free

Please pay to the delivery person when the product is delivered.

• Regarding receipts, the official receipt will be the copy of the shipping label issued by the delivery company. (Receipt for the cash on delivery amount)
• Even if you order multiple items for one delivery address, the COD fee will be the amount shown in the above table.
• If the product price exceeds 50,000 yen or if an email address is not provided, we will contact you by phone to confirm your identity before shipping the product.
• For cash on delivery, you cannot specify a delivery date more than two weeks in the future. If you specify a delivery date more than two weeks in the future, the payment method will be changed to [Bank transfer].

*Delivery arrangements will be made after the credit review results are announced. As it takes about half a day from the time of acceptance to receive the results, please note that this option is not eligible for [next day delivery].

This service is provided by "Postpay.com" operated by Catchball Co., Ltd. Personal information and order details registered by customers on this site will be provided to Catchball Co., Ltd. only to the extent necessary for Catchball Co., Ltd.'s credit and billing-related operations.

Total payment amount = Product price (including consumption tax) + Shipping fee + Payment fee (275 yen)
*Decimal amounts of consumption tax will be rounded down.

Any fees will be borne by the customer.

Settlement fee: 275 yen

*The maximum amount that can be used is a cumulative balance of 50,000 yen (tax included) .
If your purchase exceeds 50,000 yen (tax included), please use another payment method.

An invoice will be sent to you by mail from "Postpay.com" separately from the items you order .
*The invoice will be mailed to you within one week of receiving the product.
*The invoice will be sent to the " orderer's address" and not the "shipping address."
Please be careful if the shipping address is different from the address of the person placing the order.

Please pay the invoice you received at a nearby convenience store within 14 days of issue.

・If payment is not made within 14 days , a re-billing fee of 305 yen (278 yen excluding tax) will be charged for each re-billing.
Depending on the credit check results, you may not be able to use this service. In that case, you will need to change to another payment method.
・We cannot accept returns or exchanges before payment has been made. Once an invoice has been issued, it cannot be cancelled, so please be aware that we will only be able to accept returns or exchanges after all payments for the delivered items have been completed.
- Personal information and order details registered by customers on this website will be provided to Catchball Co., Ltd. to the extent necessary for Catchball Co., Ltd.'s credit and billing-related operations.
・If the user is a minor, please obtain consent from a legal guardian to use the service.

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

PayPal is an internet-based payment service.
First, you create a free account and enter your credit card details into your PayPal account.
You and our store can transfer money via PayPal accounts.
You can make and receive payments using only your email address without having to disclose any important customer information.

Total payment amount = Product price (including consumption tax) + Shipping fee
*If you use points, the amount may differ from the amount shown in the confirmation email automatically sent from the shop.
Please check the email we will send you shortly and then proceed with the procedure.
*Decimal amounts of consumption tax will be rounded down.

You will receive an email regarding PayPal payment shortly.
Please access the PayPal website via the link in the email and make the payment within 7 days.

Please pay in advance. Please transfer within one week of placing your order.
*We will ship the product after confirming payment.
*If payment is not confirmed within 7 days of invoice, your order will be cancelled.

This charge will be borne by the customer.

After confirming your payment, we will send you an email to confirm your payment.
After that, we will promptly arrange for shipping.

Please note that we do not accept returns or refunds after confirmation of orders from overseas.

●Total bill amount is: Total price of items + shipping fee
* In the case of using Rakuten Super points, total bill amount on
automatic reply mail from Rakuten Ichiba may be different.
Please check the mail from our shop for the correct amount.
●We will ship after the payment is settled.
●You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail,
and settle the payment within 7days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our PayPal account 7days after the above e-mail is sent, your order shall be automatically canceled.
●An extra fee will add the amount to the occasion of transfer by the customer burden.
●Any return or refund will not be accepted for overseas delivery once order confirmation e-mail is sent out.

*Next day delivery is not available. If you wish to pay by credit card, please select [Payment by credit card] or [Cash on delivery].

You can easily place an order by using the information registered in your Amazon account (such as your name and shipping address).
*Payment is processed by Amazon using the credit card registered with Amazon by the purchaser, and is then linked to MakeShop.

●We will arrange for your product after payment has been confirmed.
●For pre-orders, your credit card may be charged before the product arrives.
*If you wish to pay after the product arrives, please choose convenience store payment or cash on delivery.
In the event of order cancellation, return or exchange, refunds will be made via credit card.

Regarding shipping, we will ship to your specified delivery address after confirming payment.
Once delivery is complete, you will receive an email with the tracking number.

●We will arrange for your product after payment has been confirmed.
●For pre-orders, your credit card may be charged before the product arrives.
*If you wish to pay after the product arrives, please choose convenience store payment or cash on delivery.
In the event of order cancellation, return or exchange, refunds will be made via credit card.

Regarding shipping, we will ship to your specified delivery address after confirming payment.
Once delivery is complete, you will receive an email with the tracking number.

Shipping fee:660 yen nationwide (1,320 yen for Okinawa and remote islands)
Free shipping for orders over 4,400 yen
For orders to Okinawa and remote islands, we will offer a discount of 660 yen off the regular price of 1,320 yen for orders totaling 11,000 yen or more.

Delivery company: Yamato Transport, Sagawa Express, or Japan Post Same-day shipping: Available

If you order a product with shipping included and a product with separate shipping charges at the same time for one shipping address, shipping will be free if you purchase the product with shipping included at the same time .

Mail delivery is available nationwide for a flat rate of 330 yen for specified items and quantities only.
Free shipping nationwide for orders over 4,400 yen
Delivery company: Yamato DM mail, Nekopos, or Yu-Packet
Same-day shipping: Not available
* You cannot select products that state [Not available for mail delivery] on the product page.

We accept orders over 1320 yen. If the order is less than 1320 yen, the shipping fee is as follows: Small amount delivery fee ¥935 (Orders over 1320 yen are ¥660)
Small amount mail shipping fee ¥605 (Orders over ¥1320 are ¥330)

• If you order multiple items with separate shipping charges for one delivery address, the shipping charge will be the same as the shipping charge for one item as shown in the above table.
• If you order both a product with free shipping and a product with separate shipping charges for one delivery address, the shipping fee will be free regardless of the above price table. However, if there is a product with a separate shipping fee set on the product page, you will need to pay the shipping fee x the number of items.
• Additional shipping fees may apply to some remote islands and regions. We will contact you if this occurs.
• The free shipping campaign may not be reflected in the automated email. Please check the "Order Confirmation Email" sent by the store later to confirm the correct shipping fee and the revised amount.
• If you take advantage of the free shipping campaign when ordering from Okinawa or a remote island, the shipping fee will be reduced by 660 yen .
• A delivery note will always be enclosed.
  If you are having your item delivered as a gift, or do not wish to inform the recipient of the total amount, please check "No invoice required" in the "Notes" field during the ordering process.
• We cannot send receipts together with your order.
  From an eco-friendly perspective, our store has digitized receipts and adopted a system that allows customers who need them to download them themselves. After the product has been shipped, we will send you an email with a URL. If you would like a handwritten receipt, please contact us and we will mail it to you separately. In addition, in the case of cash on delivery, the receipt that is given when the product is delivered will be the official receipt.
• [Delivery to a branch office] If you wish to have your item delivered, please be sure to write this in the comments section.
  If you wish to have your package delivered to a branch office, please be sure to write the branch office name/address in the comments section .
  Please note that we will assign the fastest delivery company depending on the delivery area, so depending on the delivery company, we may have to change the delivery office you requested. We will contact you separately if this happens.
• Delivery may be made from the Amazon distribution center (our Amazon warehouse).
  As we have multiple warehouses, each product may be stored in a separate warehouse.
  Even if you place multiple orders and request to have them shipped together, they may be sent separately from each warehouse, and you may be asked to collect the items in two separate shipments. (The store will be responsible for the shipping costs for the split shipments.)
  In that case, some of the items may be delivered from the Amazon distribution center (our Amazon warehouse). If the items are delivered from a different warehouse, we will inform you by email. We apologize for the inconvenience, but we ask that you please receive the items.
• Regarding delivery to Sagawa Express [Corporate address]
  If the delivery address is a corporate address, it is not possible to specify a delivery time. Although we will arrange for the product to be shipped with a time specification, please note that in principle the shipping company will not be able to accommodate this request.

or

*You cannot choose the delivery company.

• The standard size for mail delivery is A4 size, maximum thickness 3cm. (1-2 thin clothes can fit in)
  If it does not comply with the regulations, we will change the delivery method to courier.
• *Cash on delivery is not available.
• It will be delivered in your mailbox in 2 to 7 days.
• If you would like next-day delivery or a specified delivery date, please select courier delivery.
• There is no compensation from the delivery company in the event of loss, non-delivery, or delayed delivery. (Our store cannot provide compensation.)
• A delivery note will always be enclosed.
  If you are having your item delivered as a gift, or if you do not want to inform the recipient of the total amount, please check the box for "No invoice required" in the "Notes" field during the ordering process.
• We cannot send receipts together with your order.
  From an eco-friendly perspective, our store has digitized receipts and adopted a system that allows customers who need them to download them themselves. After the product has been shipped, we will send you an email with a URL. If you would like a handwritten receipt, please contact us and we will mail it to you separately. In addition, in the case of cash on delivery, the receipt that is given when the product is delivered will be the official receipt.
• [Delivery to a branch office] If you wish to have your item delivered, please be sure to write this in the comments section.
  If you wish to have your package delivered to a branch office, please be sure to write the branch office name/address in the comments section.
  Please note that we will assign the fastest delivery company depending on the delivery area, so depending on the delivery company, we may have to change the delivery office you requested. We will contact you separately if this happens.

Please select your desired "Delivery time" in the "Specify delivery date and time" section on the "Payment and delivery method" page of the order step.
If your desired delivery date and time is not available, we will ship as soon as possible.
*We cannot accept date and time specifications for "same-day shipping," "pre-order items," or "mail delivery."
*For deliveries to Sagawa Express addresses (corporate addresses), time cannot be specified.
When shipping products, we will arrange for a specific delivery time, but please note that in principle the shipping company cannot accommodate this.
*If you wish to specify a delivery date 14 days or more in the future, please write it in the [Remarks] field. (Cash on delivery cannot be specified.)

Delivery time specification

• Morning: 9am-12pm
• 14:00-16:00
• 16:00-18:00
• 18:00-20:00
• 19:00-21:00

We also accept international shipping. When ordering, please select "EMS" as the shipping method.

Shipping costs will be the actual EMS shipping cost (plus consumption tax).
Shipping fees vary depending on the weight of the package, so please use the following fee table as a guide.
We will inform you of shipping fees and delivery dates via email after your order has been placed.

→Click here for the EMS rate table

International Shipping Services
Shipping fee will be advised from stores for your order confirmation.
The following shipping tariff will be applied for International Shipping Services.

→ Details click here

• It will take about a week to prepare your order for shipping. We will send you a separate email with the shipping date and time.
• Cash on delivery is not available for customers wishing to have their items shipped overseas.
• If you are an overseas resident and have the product delivered to an overseas location, consumption tax will not be levied.
• If a person living overseas sends an item to a person living in Japan (or vice versa), consumption tax will be levied.
• Depending on the delivery address, customs duties may apply. (Customs duties are to be paid by the recipient separately.)

*We apologize for the inconvenience, but the service is currently suspended. Thank you for your understanding.

This service allows you to pick up your ordered products at a physical store .
If you would like to pick up your order at a physical store, please indicate this in the "Message to store" field on the payment page .

[Pick-up location] Puravida! Omotesando store
〒150-0001 5-11-6 Jingumae, Shibuya-ku, Tokyo Business hours 10:30-19:30

• For both [Courier delivery] and [Mail delivery], shipping fees, estimated delivery time, delivery date and time specifications, etc. will be the same as the shipping regulations for each delivery method.
  Please come to the store during opening hours within two weeks of receiving the item to pick it up .
• When you come to the store, please tell the store staff that you would like to pick up your order at the store. Please prepare your name and order number. (You can also show the shipping confirmation email.)

• If you select in-store pickup, your delivery address will be replaced with a pickup location for the prefecture you selected.
• *If you choose to pick up your order at the store, you cannot use "mail delivery" or "cash on delivery."
  If you choose to pick up your order in store, your order will be delivered by courier service and mail delivery will not be available.
  Please note that even if the item is eligible for mail delivery, it will be delivered by courier.
• If the receipt period has passed, your order will be canceled. Please note that since the product will be shipped to the store, the shipping fee will be charged to you.
• Regarding returns and exchanges
  If you wish to change the size or color after receiving the item, we cannot accept an exchange on the spot if the item is not in stock at the store.
  
  For on-the-spot returns, we will continue to accept free shipping if the total purchase amount after the return is 8,640 yen or more. (Large items such as yoga mats are not eligible/return shipping fee will be charged.)
  Please note that refunds will be processed through the online order, so we cannot offer cash refunds on the spot.
  
  <Cases where shipping charges are charged for in-store returns>
  ・For large items such as yoga mats (even if the price is over 11,000 yen, shipping costs will be included)
  ・If the total order amount is less than 11,000 yen, if you wish to return or exchange the item after picking it up, please apply through the normal procedure .
• Other notes
  Q. If I place an online order for 8,000 yen (which incurs shipping charges) and pick it up at the store, and then I find another item I want for 3,000 yen in the store and buy it again, will the free shipping apply for orders over 11,000 yen?
  
  A. We offer free shipping on orders over 11,000 yen online, but we cannot combine the amount of your WEB order with that of your in-store purchase. This is a service only available for WEB orders, and in-store purchases are billed separately, so shipping charges will still apply.

For products with free shipping by mail, even if you have selected delivery by courier, we will generally change the shipping method to mail and ship the product.
If you would like to use courier service or next-day delivery, please select [Courier service/Next-day delivery] from the drop-down menu on the product page just before adding to your shopping cart.
Please note that if you change to delivery by courier, we will charge you an additional courier delivery fee .

A "delivery note (purchase details)" will be included with the product when it is delivered.
If the orderer and shipping address are the same person, a purchase receipt will be included.
If you are having your item delivered as a gift, or do not wish to inform the recipient of the total amount, please check "No invoice required" in the "Notes" field during the ordering process.
In such cases, we will send an invoice via email to the person who placed the order.

* In support of the Challenge 25 campaign, we strive to ship packages in simple packaging to conserve energy and electricity .

1. Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product .
   Alternatively, please send an email to shop@irox.jp stating your request for return/exchange.
   We will provide you with a return/exchange application form.
2. We will inform you of the return and exchange procedure via email. Please confirm the procedure and then send the product via [Takkyubin] or [Yu-Pack] to the specified return address.
   *Not available for non-standard mail, letter packs, or mail delivery without content compensation
   *Please note that shipping fees and handling charges incurred when shipping products will be borne by the customer.
3. We will process the return or exchange at our store.

• Please note that you will be responsible for shipping and handling fees incurred when returning a product for your own reasons.
• We may refuse to accept products returned via cash on delivery, mail delivery, or regular mail.
  Furthermore, if you return the item using these methods and it is lost or damaged, we will not be able to accept a refund.
• We are currently running a campaign offering shipping discounts for purchases of 11,000 yen or more.
  Please note that if the total product price due to product returns or exchanges falls below 11,000 yen, we will charge you a shipping fee of 660 yen (330 yen for mail delivery) and a cash on delivery fee of 330 yen .
• If you write a review and return some of the items that are eligible for free shipping or a set discount coupon, we will recalculate the total order amount excluding the actual shipping costs incurred when shipping the items and the set discount, and refund you the amount.
• Replacement items are shipped separately from regular orders, and cannot be shipped together with other orders.

• The replacement item will be shipped after we have inspected the returned item and changed the invoice amount .
• If there is a difference in the product price, we will charge and refund you using the payment method used at the time of your order.
• In principle, exchanges will be made for the same product, but if you wish to exchange for a different product and the product price differs from that of your original order, we will charge you the difference in price again . (Please note that we cannot accept exchanges where the difference in price becomes negative.)
  If we are unable to provide a replacement item due to stock shortages, etc., we will provide a refund .

The shipping cost of the replacement product (660 yen) (330 yen for mail delivery) will be added to your credit card bill .
We will then ship you a replacement item.

We will arrange for the replacement product to be shipped via cash on delivery, with only the shipping fee of 660 yen plus a cash on delivery fee of 330 yen.
If you wish to exchange the item for a different product and the product price is different, we will charge you the price difference plus 660 yen shipping fee and 330 yen cash on delivery fee.

We will inform you of the transfer fee for the shipping of the replacement product, which is 660 yen (330 yen if sent by mail) plus a settlement fee of 216 yen .
Once we confirm your payment, we will arrange for the replacement item to be shipped.

• Refunds will be made after the returned item has been received and inspected.
• Please note that due to accounting procedures, it may take up to two weeks for your refund to be processed .
• The name on the remittance may be "Irox Co., Ltd."
• We will inform you that your refund has been completed by sending you the refund.

Once we receive and verify the returned item, we will correct the charge on your credit card.
*However, depending on the closing date, we may not be able to make corrections. In that case, we will refund the amount to the account you specify.

After receiving and inspecting the returned goods, we will transfer the product price to the account you specify.
(Please note that bank transfer fees will be deducted from the refund amount.)

1. We will deliver the product before you invoice us.
2. You will receive an invoice from Pay Later.com by mail, separate from the product.
3. Please pay within 14 days from the invoice date.
   We cannot accept cancellations after an invoice has been issued, so even if you wish to return the item at this point,
   Please make sure to pay by invoice.
4. Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product .
   Alternatively, please send an email to shop@irox.jp stating your request for return/exchange.
   We will provide you with a return/exchange application form.
5. We will inform you of the return and exchange procedure via email. Please confirm the procedure and then send the product via [Takkyubin] or [Yu-Pack] to the specified return address.
   *Please note that shipping fees and handling charges incurred when shipping products will be borne by the customer.
6. Once we receive the returned item, we will refund your payment.

If any of the following apply to you , please contact us within 14 days of receiving the product.

1. Please fill in and submit the required information on the [Return/Exchange Application Form] within 14 days of receiving the product .
   Alternatively, please send an email to shop@irox.jp stating your request for return/exchange.
   We will provide you with a return/exchange application form.
2. We will check the defect or deficiency of the product and prepare a replacement product.
   We will contact you when the replacement item is ready to be shipped.
   *We will cover the shipping fees and handling charges incurred when shipping the product.
3. A courier will deliver the replacement product to you. Please hand over the returned product to the driver at that time.

We always take great care in managing our products, but in the unlikely event that you receive a product that falls under any of the categories above, we apologize for the inconvenience, but please contact us first so that we can investigate the details of the situation.
*In the case of defective products, we may ask you to attach a simple photo showing the defective part.
*If you wish to exchange an item, in principle we will exchange it for the same item. However, if we are unable to provide a replacement item due to stock shortages, etc., we will provide a refund.

[Product return address]

〒303-0043 Irox Logistics Center, Kiyonaga Center No. 8, 3950-3 Moriya-cho, Joso City, Ibaraki Prefecture
To: "Irox Exchange and Return Department"

TEL: 03-6821-3503

[Weekdays 10:00-18:00 (Our company is closed on Saturdays, Sundays, and public holidays)]

MAIL: main@puravida.co.jp

*When returning a product, please be sure to enclose the delivery note.

Return and exchange application form here

We also do wholesale of products (small lot orders are OK).
(Clients: famous department stores, yoga studios, sports clubs, boutiques, beauty salons, select shops, etc.)
If you are interested, please contact us first.
>> For more information, click here

We also lend our products to stylists and magazines. Please contact us for more information.

>> Click here for a history of magazine and media coverage