Request to reset your account

The Pura Vida shop was renovated on Friday, January 31, 2025.

In connection with the renewal, we are asking existing members to reset their accounts (login passwords) as part of our efforts to strengthen security.

<Account reset procedure>

① Please check the "Request to reset your account" email that we will send to the email address you registered (user registration) on January 31, 2025.

②Click the [Activate your account] button in the email to reset your login password.

③Once you are connected to your My Page, the process is complete.

*If you have not received the email in ①, please check your spam folder or contact us using the details below.

Contact: main@puravida.co.jp

*If you do not reset your account using this email, your membership information such as user information and purchase history will not be carried over, and you will no longer be able to log in using your previous login information.

<Thank you for resetting your account>

As a thank you for your help in resetting your account, we will give you a 1,000 yen off coupon.

Eligible: Purchases of 6,600 yen or more
Coupon code: [We will inform you by email]

We will continue to strive to provide better service, so we appreciate your continued patronage.

*Other information

Puravida VIP CLUB points valid until January 30, 2025 are currently being set up so that they can be used from February 4 onwards.
We apologize for the inconvenience this may cause and thank you for your understanding.